Shipping and Delivery Policy — pet.spot

Last updated: 29 July 2026

1. Brand and store

Orders are sold by pet.spot through https://shopify.drpaws.ai.

2. Ship-from / public address

Main Road, beside Amwaj Gate 1 and Simonds, Sidi Abdel Rahman, North Coast, Egypt Maps: https://www.google.com/maps?q=30.9909056,28.6842417

3. Domestic delivery (Egypt)

• Coverage: Egypt, subject to carrier-service availability for your address • Standard shipping fee: EGP 118 • Delivery estimate: 3–5 business days after handover to the courier (excluding Fridays/public holidays unless otherwise stated) Actual delivery timing may vary by location and carrier capacity.

4. Services not offered at this time

• International shipping is not offered and is not advertised • Cash on delivery (COD) is not available • Local delivery and in-store pickup are not available

5. Carriers

Delivery is arranged through available Egypt carriers once an order is ready for handover. We do not currently promise a specific Egypt Post activation date. Carrier branding on tracking may vary by shipment.

6. Prescription / regulated / sensitive products

Prescription or regulated veterinary products may require veterinary review before fulfillment. Temperature-sensitive or special-handling products may have destination or handling limits; we may contact you before shipping.

7. Tracking and updates

When tracking is available, it is shared after fulfillment / courier handover through order notifications where supported.

8. Failed delivery / address issues

Please ensure your shipping address and phone number are accurate. Delays caused by incomplete or incorrect address details may extend delivery time.

9. Online-order support vs clinic hours

Clinic and emergency service: 24/7. Online-store order support is handled through the contact channels below during normal commercial response times and is not claimed as 24/7.

Availability on request

Some products are marked “Available on request.” That means we must confirm supplier availability before we can accept an order.

A WhatsApp (or other) availability request is not a paid order and is not an accepted order. Sending a request does not reserve stock and does not start preparation or delivery timing.

Preparation and delivery timing (including the standard 3–5 business days estimate) begin only after we confirm availability, accept your order, and you complete payment.

You receive a payment request only after confirmation. Until then, no payment is due for an on-request item.

Mandatory consumer rights under Egyptian law remain unchanged by this section.

10. Contact

Email: vetelsahel@gmail.com Clinic / emergency: 01280833332 Call center: 01201568888 WhatsApp: 01000059085